FAQs
Quick answers to common questions about our custom furniture process, timelines, pricing, and services.
Getting Started
Learn how to begin your custom furniture project
How much does custom furniture cost?
What payment methods do you accept?
Do I need to visit your studio in Brooklyn?
How do I get started with a custom order?
Do you work with interior designers and trade professionals?
What if I'm not satisfied with my custom piece?
What areas do you service for delivery and installation?
How do I measure for custom furniture?
Fabric & Materials
Questions about fabric options and material selection
What fabric is best for kids, pets, or dining areas?
Can I see samples of your fabrics before ordering?
Do you provide fabric, or do I need to supply my own?
Can I use outdoor fabric indoors?
What kind of foam do you use?
What's the difference between Alternative Down and 50/50 Feather and Down?
Timeline & Process
Information about ordering timelines, warranties, and policies
How long does it take to receive my custom order?
Can you expedite my order?
What's your warranty policy?
What's your return or cancellation policy?
What happens if I want to change my order after paying?
Technical Specifications
Detailed questions about dimensions, styles, and specifications
How do I make a banquette?
What's the right cushion size or shape for dining vs. lounging?
What size pillows work best on a sofa?
What height should my millwork be for cushions to sit on top?
What are my channel cushion options?
How do I make a template of my millwork?
What cushion styles do you offer?
What's the best back cushion angle for dining or lounging?
What's the difference between self welt, piping, and contrast welt?
What's included in your reupholstery service?
How long will my cushions hold their shape?
Care & Maintenance
Information about caring for your custom furniture
How do I clean and maintain my custom furniture?
What care instructions come with my order?
Pillow Shop & Ready-Made Products
Questions about our ready-made pillow collection